f10 and camera settings not allowing my camera to turn on.

[mel2567]

Please tell us some basic information before asking for help:
Model Name:MFVGM4DG
Firmware Version: 10.1.2.308
Rooted or not:
Frequency of Occurrence: Everyday
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I have contacted Microsoft help who have come in remotely; Updated, reinstalled, gone to camera settings and yet the camera is turned off. So using in Teams or Zoom the camera has a line through it. Press F10 and it's turned off regardless of what you do. How do I get someone to look at this as need it for work reasons?

[keren_ASUS]

Hey @mel2567
Are you using an ROG 3 or is this a laptop issue?

[ASUS_Bot]

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