Double Tap to Wake not working

[Saif_Munshi]

Please tell us some basic information before asking for help:
ROG Phone 3
Firmware Version - i could not find
not rooted
Frequency of Occurrence: Every time
I am using ROG phone 3 just received a brand new phone yesterday and i am facing the same problem as mentioned above. Double tap to screen off is working properly but Double tap to screen on and Swipe up to wake up is not working at all.
is this because of my Tampered glass? Or there is a problem with my Phone.


Gestures on Dark screen like W,S,Z to launch different apps are also not working. Inshort once the phone is locked/in idle mode none of the gestures work. Except 'lift to check phone'
is there something i am missing out or doing wrong. Please need help with this issue ASAP
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[Gustav_ASUS]

// Discussion thread moved to the correct section.

[ARP_ASUS]

Hi @Saif Munshi,
Share this:
Firmware:
Go to setting => About => Software information.
Share a video once you have enabled the same so that we can see if you are following it correctly.

[sumitdeb]

i am facing the same issue. Double tap to wake is not working. Firmware - Version WW-17.0823.2007.58
I do not have any tempered glass on the phone.
Double tap to sleep is working fine

[sumitdeb]

ARP_ASUS

Hi @Saif Munshi,

Share this:

Firmware:

Go to setting => About => Software information.

Share a video once you have enabled the same so that we can see if you are following it correctly.

View post

hey ARP_ASUS, this seems to be a Software issue.
double tap to sleep is working
Tilt to wake is working
However double tap to wake is not working.
The option is enabled in Gesture settings.
please help us escalate this issue. This is a basic feature.

[sumitdeb]

hello. How do we file a bug for this and escalate the issue to Asus ? Any moderator here?