Community Help Mic Issues

[nuccio]

Please tell us some basic information before asking for help:
Model Name: Rog Phone 3
Firmware Version: Latest
Rooted or not: Not
Frequency of Occurrence: Always happens
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi Guys
I've been having call quality issues. Everyone I talk to with my ROG 3 says I sound terrible. Muffled and hard to understand. This has happened from day one with the phone. I have done a factory reset and it has changed nothing.
Need the help of someone to run the BoardMic test and let me know your results. My BoardMic one is not registering any sound. BoardMic 2 to 4 are good. Could someone let me know the results of their BoardMic Tests?
Appreciate it.
To get to the test, open your calculator and type .12345+=
Choose single test
Scroll to the BroadMic tests and run them
Thanks

[nuccio]

Thanks so much for testing that Pav. Yeah, mine is not working at all which I think is contributing to the very poor call quality I’m getting complaints about.
off to get a replacement it looks like.

[nuccio]

Looks like BoardMic 1 is the microphone at the bottom of the phone where you talk in to. Makes sense now why call quality is horrendous on my phone.

[Anders_ASUS]

nuccio

Looks like BoardMic 1 is the microphone at the bottom of the phone where you talk in to. Makes sense now why call quality is horrendous on my phone.

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Sorry about the late reply. The quality shouldn't be bad so there's probably something wrong with your hardware. I hope you got it sent for service