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Charging connected device via USB

There is a notification popup "charging connected device via USB" that doesn't go away, and I couldn't charge the phone while this popup is shown i will have to do one of these workarounds to be able to charge the phone:
1) restart the phone while im connecting the charging cable.
2) Use the side charge port without restarting.
So what should I do to fix this?
13 REPLIES 13

Deepan_Ch
Rising Star II
Mattias_ASUS

Would you please write which version of Android are you using?

Go to Settings -> System -> About phone.

If you scroll down you can see the Software information, it should look something like: WW_XX.XXXX.XXXX.XX

That way I can do a rapport to the R&D team 😄


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screenshot-20220723-085802820-281-29.jpg
Here's mine. I face this issue too with Asus provided usb C dongle!

Mattias_ASUS
Moderator
Moderator
Thanks for the information, will forward it to the R&D team!

Deepan_Ch
Rising Star II
Mattias_ASUS

Thanks for the information, will forward it to the R&D team!


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Let us know their feedback on this. Also not sure why it's only YOU who's responding to all queries, and not other _ASUS people.

Mattias_ASUS
Moderator
Moderator
Deepan_Ch

https://zentalk.asus.com/en/discussion/comment/220022#Comment_220022

Let us know their feedback on this. Also not sure why it's only YOU who's responding to all queries, and not other _ASUS people.


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What can I say, I'm a busy man 🤣

Temi
Star III
Mattias_ASUS

Thanks for the information, will forward it to the R&D team!


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I have seen this before, and we are still patiently waiting since June. Thank you