Charging connected device via USB

[mohamedsamyemam]

There is a notification popup "charging connected device via USB" that doesn't go away, and I couldn't charge the phone while this popup is shown i will have to do one of these workarounds to be able to charge the phone:
1) restart the phone while im connecting the charging cable.
2) Use the side charge port without restarting.
So what should I do to fix this?

[Deepan_Ch]

Mattias_ASUS

Would you please write which version of Android are you using?

Go to Settings -> System -> About phone.

If you scroll down you can see the Software information, it should look something like: WW_XX.XXXX.XXXX.XX

That way I can do a rapport to the R&D team 😄

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Here's mine. I face this issue too with Asus provided usb C dongle!

[Mattias_ASUS]

Thanks for the information, will forward it to the R&D team!

[Deepan_Ch]

Mattias_ASUS

Thanks for the information, will forward it to the R&D team!

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Let us know their feedback on this. Also not sure why it's only YOU who's responding to all queries, and not other _ASUS people.

[Mattias_ASUS]

Deepan_Ch

https://zentalk.asus.com/en/discussion/comment/220022#Comment_220022

Let us know their feedback on this. Also not sure why it's only YOU who's responding to all queries, and not other _ASUS people.

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What can I say, I'm a busy man 🤣

[Temi]

Mattias_ASUS

Thanks for the information, will forward it to the R&D team!

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I have seen this before, and we are still patiently waiting since June. Thank you