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Can't login in armoury crate

Jan_Jan
Star I

‎09-14-2021 11:17 AM

Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: Android 10
Rooted or not: not
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app): Armoury Crate
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
How can I fix this I can't login in my Armoury Crate can anyone help me please

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4 REPLIES 4

ronald1985
Community Legend I

‎09-14-2021 12:36 PM

Jan Jan

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 3
  2. Firmware Version: Android 10
  3. Rooted or not: not
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app): Armoury Crate

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

How can I fix this I can't login in my Armoury Crate can anyone help me please

https://us.v-cdn.net/6031231/uploads/SUFID0ERVT1W/2021-09-14-07-32-05.mp4


Can't login in armoury crate
Do you have MyASUS installed still?
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Jan_Jan
Star I

‎09-15-2021 06:22 AM

how @ronald1985
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ronald1985
Community Legend I

‎09-15-2021 06:34 AM

Jan Jan

how @ronald1985


View post
If you go to Settings - Support
You should see MyAsus. I noticed that if I remove or disable this app, it doesn't let you login to Armoury Crate.
You can also check in Settings - Apps - Show system apps and look for MyAsus too.
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Anonymous
Not applicable

‎09-15-2021 02:51 PM

I had a similar issue, I've fixed it by going to settings/accounts and I removed MyAsus one. Then I entered to the A. Crate app, it asked me to login again and worked.

For me the issue was: when I've entered to the A. Crate, my account screen was showing me "unable to connect, try again later" error even when entering to the forums (connect icon).
So I've deleted the app's cache and data, login again and didn't work. Second approach was to remove the account and that worked.
Hope it helps 😉
Youtube support channel