Call Quality Issue on ASUS ROG PHONE 3

[Hitesh_Rai]

Please tell us some basic information before asking for help:
Model Name: ROG PHONE 3
Firmware Version: 17.0823.2009.99
Rooted or not: Not
Frequency of Occurrence: Every Voice Call has the issue
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have been using the ASUS ROG PHONE 3 since last 2-3 months. Whenever I make a voice call via the Phone App, there is always a complaint from the person at the other side regarding the call quality. The comments include:
Your Voice is breaking. Cannot hear you properly
Your voice is booming. Are you on loudspeaker? ( I usually am not)
Your voice is sounding like you are speaking from afar.
You voice is cracking.
Your voice volume is very low.
The whatsapp call qualities (both audio and video) are okay. Same with Google Meetings and Facebook video calls. The speakers sound fine too. The only problem is the Voice calls made via the Phone App, which actually are a huge chunk of the usage of my phone.
There are 4 mics in here, this problem should not happen. PLEASE HELP!

[dr_kill]

My ROG 3 also has issues with call sound, especially echoing, which is aggravated when i hold the phone in lower half end. Better, but still noticeable with other grips.
B. R. KTJ

[gugul]

Gustav_ASUS

@Hitesh Rai Also, please try and make a call with Google Dialer and get back to me with your results.

View post

I used Google dialer the entire day for all my calls, from both sim 1 and sim 2. The quality of call was excellent. I didn't face any problem even with the earphone while the battery was low. In short, the calling experience was as it should be. No complaints over there.
So, it's pretty much a software issue. Fix it or change the stock dialer to Google dialer in upcoming updates.

[Gustav_ASUS]

@gugul Thanks for testing! I will send you instructions via PM on how to log your phone so that our developers can investigate further.

[veronicomarco1]

Good evening, I could also be contacted for the same problem. but I have not solved it with google dialer

[wkabichandra]

I have same issue. Sound recording quality is good but call voice is too low and distorted for the recipient. Many customers and I complaint many times again and again. Dear asus team Please take this serious and fixed soon.