Aerocooler not being detected by the phone

[KaezyBitsy]

Please tell us some basic information before asking for help:
Model Name: ROG phone 3
Firmware Version:.78
Rooted or not:not
Frequency of Occurrence:all the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I just bought my ROG phone yesterday and I am already having problem with my aerocooler..It is neither being detected by the nor having the fan working. The light is also not working. I can't use the level 3 X mode and the fan speed option is not available.

[Gustav_ASUS]

@KaezyBitsy Sorry for the late reply,
Try clearing the storage & cache of Armoury Crate first:
Long-press app icon - App info -> Storage & cache -> Clear both and reboot your device.
If this does not work, you can try a factory reset. (Just remember to backup any data you want to keep.)
If a factory reset does nothing, please contact your local service center and explain your issue to them.