AeroActive Cooler 3 got a glitch when I conneting my 3.5mm headphones

[愤怒Warman]

Please tell us some basic information before asking for help:
Model Name: Rog 3 global
Firmware Version: WW-17.0823.2012.131
Rooted or not: Nope
Frequency of Occurrence: Dunno what is that mean lol
APP Name & APP Version (If your issue relates to the app): Aeroactive cooler 3
I got beats UrBeats3 3.5 headphone , I got two problems happening when I connect my headphones to the AeroActive Cooler 3:
1- Headphones ain't working even i saw the headphone icon pop up ( image attachment ) so i got two options to solve this problem : even I remove the a cooler then reconnecting it again or restart the phone and both are very annoying tbh
( Note : Even i removed the headphone , the small headphone icon still there like thers is a coneccting headphones )
2- The volume UP and Down ain't working at all .

[Gustav_ASUS]

Sorry for the late reply! Thanks for troubleshooting, this is strange indeed.
If you can backup your personal data, I would ask you to perform a factory reset before we do anything else. If that does not solve your issue, I'd like to get a device log from you so that our developerd can take a closer look.

[愤怒Warman]

Gustav_ASUS

Sorry for the late reply! Thanks for troubleshooting, this is strange indeed.

If you can backup your personal data, I would ask you to perform a factory reset before we do anything else. If that does not solve your issue, I'd like to get a device log from you so that our developerd can take a closer look.

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how i get a device log ?