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Account sync turning off automatically

GhostRecon
Rising Star I

‎09-14-2020 12:15 AM

Please tell us some basic information before asking for help:
Model Name: Rog 3
Firmware Version: .58
Rooted or not: not
Frequency of Occurrence: Frequently
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi Mods/friends,
Settings>accounts>automatically sync data is turning off randomly. I am not sure what is triggering it to off. Can someone help in understanding root cause for this?
I have blocked background data in game genie. Could this cause?
0 Kudos
4 REPLIES 4

ARP_ASUS
Community Legend II

‎09-14-2020 08:53 AM

Hi,
can you share a screenshot or video of the steps you are doing.
0 Kudos

GhostRecon
Rising Star I

‎09-14-2020 12:50 PM

I don't know the steps for reproducing issue. This is happening randomly
0 Kudos

Buster
Star III

‎09-15-2020 08:58 PM

Sharath

Please tell us some basic information before asking for help:

  1. Model Name: Rog 3
  2. Firmware Version: .58
  3. Rooted or not: not
  4. Frequency of Occurrence: Frequently
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hi Mods/friends,

Settings>accounts>automatically sync data is turning off randomly. I am not sure what is triggering it to off. Can someone help in understanding root cause for this?

I have blocked background data in game genie. Could this cause?


Account sync turning off automatically
That's not a quiet problem some 3rd party apps or the device may intentionally switch it of it happened to me mostly while I was using sharing tools so something related to it might not solve the problem but related to it .
0 Kudos

GhostRecon
Rising Star I

‎09-19-2020 12:05 AM

@ARP_ASUS ,
This is happening everytime I play games with background sync off. I am not using any third party memory cleaner. But I have optiflex turned on. Can you please check this with dev team or QA team? I use this for checking my work emails also. It's not syncing calender events unless I manually turn on automatic sync data
0 Kudos
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