Hi
jwggdef8834Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Settings>Apps & notifications>See all apps>3 dots on the top row>Reset app preferences
2. If step 1 doesn't work, please try "the Factory Reset"
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.