Please tell us some basic information before asking for help:
Model Name: Z10
Firmware Version: 6.0
Rooted or not: unknown
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have two of these models and one updated to firmware 7 no problem but my other one won't. I did go into setting for new updates but it's stuck at 6.0 and can't find a new update for 7.0 or 7.1
