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Z10 zt500kl Verizon can't update

tboybadtboybad Level 1
edited February 16 in Others

Please tell us some basic information before asking for help:

  1. Model Name: Z10
  2. Firmware Version: 6.0
  3. Rooted or not: unknown
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I have two of these models and one updated to firmware 7 no problem but my other one won't. I did go into setting for new updates but it's stuck at 6.0 and can't find a new update for 7.0 or 7.1

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