Webcam flickering on FX506LI

[katya_avem27]

System: Windows 10 pro
Battery or AC: both
Model: fx506li
Frequency of occurrence: almost always
Reset OS: tried
Screenshot or video:
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Detailed description：

[katya_avem27]

The image is always twitching, there are grey stripes. It happens regardless of whether the laptop is charging or not. This is a new laptop and I really need to fix it.

[Blake_ASUS]

Hi Katya,
May I have your BIOS version? is it BIOS 309?
Thank you.

[katya_avem27]

Blake_ASUS

Hi Katya,

May I have your BIOS version? is it BIOS 309?

Thank you.

View post

Hi!
Yes, it's 309.

[Blake_ASUS]

Hi Katya,
Please share the product SN in the PM I send you.
I have reported to related department for further examination.
Thank you.