Hi babsecnigerialtd
Please kindly provide me your phone’s model
What's your phone’s firmware version (Settings > About phone> Build number)
If there any error message pop on screen?
Have you tried it under "safe mode"?
In safe mode, only the factory pre-installed applications will be loaded.
For instructions, please refer to the link below:
https://www.asus.com/support/faq/1005163
