Mouse and Keyboard problem with ASUS TUF Gaming F15

[dynastes]

Battery or AC: AC
Model: ASUS TUF Gaming Dash F15 FX516PM-HN025T
Frequency of occurrence: often
Reset OS:
Screenshot or video:
System: Windows 11 (also 10 had the same problem)
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Detailed description：Hi all, I encountered two problems while using my notebook in everyday work.
First problem, the mouse freezes while scrolling pages with mouse wheel, stopping scrolling and "re-doing" all the scroll it didn't do in once. Other times, the mouse pointer stops to move (this problem is also visible in the video attached). This problem happens also with the trackpad (stucking while moving, I never noticed problem while scrolling with trackpad)
Second problem, when writing some text with external keyboard, sometimes it repeats some letters too many times as if I pressed for a long time that key. This problem is visible also in the video
I hope someone can help solving this problem
Best regards

[dynastes]

GEEK_ASUS

Hi there,

Thanks for your feedback.

What's the version of your Armoury Crate?

Did you update to the latest version?

View post

Hi,
I can paste here all services' versions that Armoury Crate communicate

Armoury Crate UWP App: 5.0.11.0
ROG Live Service: 1.3.10.0
AURA Service (Lighting Service): 3.05.29
Armoury Crate service: 5.0.8
ASUS Aac_GmAcc HAL: 1.0.0.0
ASUS Aac_NBDT HAL: 2.5.0.0
ASUS Keyboard HAL: 1.01.44
ASUS MB Peripheral Products: 1.0.35
ASUS Mouse HAL: 1.1.0.34
AacAudioHal: 1.3.22.0
AacDispaly: 1.1.29