Modell: GU502GU
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06-28-2021 05:40 AM
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06-29-2021 04:47 AM
Blake_ASUSMy BIOS version is American Megatrends Inc. GU502GU.305, 25.09.2019.Hello Christoffer,
What is your BIOS version?
https://www.asus.com/supportonly/GU502GU/HelpDesk_Download/
And can you check in Armoury Crate or MyASUS to see if there is any keyboard firmware that need to be updated or have been updated?
Also, if you have a external keyboard, does the same issue happen?
Thank you.
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It does not seem to be any firmware updates available.
When I experience the problem again, I will try an external keyboard.
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06-29-2021 04:56 AM
Blake_ASUSSo it works if I plug in an external keyboardHello Christoffer,
What is your BIOS version?
https://www.asus.com/supportonly/GU502GU/HelpDesk_Download/
And can you check in Armoury Crate or MyASUS to see if there is any keyboard firmware that need to be updated or have been updated?
Also, if you have a external keyboard, does the same issue happen?
Thank you.
View post
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06-29-2021 11:43 PM
The latest BIOS version is 309. So you may consider to update it.
But if the external keyboard is working, then the issue is very likely hardware.
There might be issue with the cable of the keyboard.
Please kindly send the device to our service center.
Thank you.
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