System:
Battery or AC:
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Reset OS:
Screenshot or video:
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Detailed description：I saw a post where a fellow user had the same issue as I am having. They were asked to send their device to a service centre. I purhcased my device a few years ago so therefore not sure if its under warranty anymore. I would like to know if there is a hard-reset to fix the issue of the frozen greenlight and black screen? can u please help?
