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Laptop Freezes & BSODs: CLOCK_WATCHDOG_TIMEOUT, MACHINE_CHECK_EXCEPTION, UNEXPECTED_KERNEL_MODE_TRAP

Asif-Shakir
Star I

Hello Community,
I recently purchased a brand-new ASUS ROG Strix G18 laptop with excellent specs, but I’ve been facing frustrating and recurring issues, including Blue Screens of Death (BSOD) and complete system freezes. These problems occur far too often, even after reinstalling Windows 11 (fresh copy), which I hoped would resolve the situation.
System Information:
Model: ASUS ROG Strix G18 G834JZR
OS: Windows 11 Home (Build 26100)
Processor: Intel Core i9 13980HX
Memory: 32 GB
Graphics Card: NVIDIA GeForce RTX 4080 (12 GB)
BIOS Version: G834JZR.320 (dated 10/24/2024)
Windows and Drivers: Fully updated

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@Asif-Shakir 
For your question, it is recommended to refer to the following FAQ for troubleshooting.
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD)

Or you can visit the following forum post to get more assistance. 
https://rog-forum.asus.com/t5/gaming-notebooks/bd-p/HSS_Notebooks
Sorry for any inconvenience it may be caused.

Hi Falcon,

I hope you're doing well.

I am encountering persistent issues with my ASUS ROG Strix G814-JZR laptop that I purchased just two months ago. Despite trying different driver versions, I’m experiencing frequent BSODs, and I cannot run essential tasks like NPM commands effectively. When I try to run these commands, they start but stop unexpectedly, making it impossible to complete my work.

I’ve already contacted ASUS support, provided detailed information, and shared my minidump files for review. After waiting 7–10 days, they suggested downgrading my Windows version from 24H2 to 23H2. I followed their advice, but unfortunately, the issues persist.

It’s quite disheartening to face these problems with a brand-new laptop, especially one that I was excited to work on. I’m reaching out for guidance to identify a stable graphics driver version for my system or any other steps I can take to resolve these problems.

If there’s any additional information you need from my side, please let me know—I’m happy to share whatever might help troubleshoot this further.

Looking forward to your assistance.

Best regards,
Asif

@Asif-Shakir 
For your question, we recommend posting it here to seek answers.
https://rog-forum.asus.com/t5/gaming-notebooks/bd-p/HSS_Notebooks
Sorry for any inconvenience it may be caused.