06-11-2024 09:13 PM
My TUF Gaming F15 FX506LH has been artufacting. It has artifacts on all refresh rates supported (60Hz, 144Hz). However, on 144Hz, the artifacts were much worse with multiple thick black lines. In 60Hz, there were wavy scanlines. Please kindly do help.
06-12-2024 05:33 PM - edited 06-12-2024 05:34 PM
@HeyChilled
May I ask if you have updated the BIOS version, system version (operating system build numbers), and graphics card driver to the latest ones?
If they have been updated to the latest versions, could you please provide the versions for each?
Also, would it be possible for you to provide a screenshot/video of the issue for me to confirm?
Thank you.
07-07-2024 03:43 AM
@Falcon_ASUS Everything has been updated to the latest software, except the BIOS. The system is on Windows 11 23H2. This started around a month ago before this post and kept getting worse. But suddenly, it got better? Now I only have to live with a few very small lines even on 144 Hz. However, I am deeply concerned if this is GPU failure and if total graphic failure will occur. Note that these artifacts are NOT present in screenshots. Thank you for your reply.
07-08-2024 05:15 PM
@HeyChilled
As I cannot confirm the actual condition of your laptop screen, if there are still display issues, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.