FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[Diskun]

rnogueira611

Hello everyone, can you acess the bios ver304 file?

"FA506QM/FA506QMAS304.zip"

https://dlcdnets.asus.com/pub/ASUS/GamingNB/FA506QM/FA506QMAS304.zip

It says "Not found 404", help please :))

View post

You are right, apparently they have removed the BIOS section from the Support downloads for both FA506QM and QR. There is only utilities now. PD Firmware Hotfix V005 for the QR still shows in the list tho.
It looks like Asus screwed up badly with the BIOS updates and thus decided to remove them altogether. Let's hope we get a fix soon 😕
edit: I found that at least they kept BIOS v406 for the FA506QR apparently, but it's hidden:
/pub/ASUS/GamingNB/FA506QR/FA506QRAS406.zip
The others are missing from both the support page and URLs.

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/166288#Comment_166288

You may use easy flash to downgrade BIOS.

Thank you.

View post

Please see above, Blake. We'd like a little bit of transparency at this point, please. And access to previous BIOS versions if possible. Thanks.

[Blake_ASUS]

Hi both,
Please try below link
2021 ASUS TUF Gaming A15｜Laptops For Gaming｜ASUS GlobalThe files here are fine. I will check on the previous version.
Thank you.

[Diskun]

If possible, I'd like to have the factory BIOS/firmware files that came with the computer. Maybe rolling back to those the issue would be fixed.
Thanks and best regards.

[Blake_ASUS]

Hello Diskun,
So far we have discovered that this issue came by updating BIOS through Windows update, while updating BIOS by the file from our website is actually fine.
and the this issue can not be solved by downgrading BIOS or going back to the initial version.
We are working on the solution and also pushing for the solution that we can fix it without asking you to send the laptop to our service center.
Please kindly give us some time. Really sorry for the inconvenience caused.
Thank you.

[Diskun]

Thank you for your support Blake,
As long as it gets fixed, we'll be happy.
We are looking forward for the solution.
Best regards.