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Camera cannot focus -ZenFone AR

Star I
My new phone (demo) cannot make the camera focus. It sounds and vibrates like a bumblebee forever since it cannot get in focus. Close up photos can somewhat get in focus for a picture and the focusing stops and so do the sounds.
Can I fix this?
Cheers Susan

Community Legend II
Hi susanholdt
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Does the issue appear on the stock camera only or on other camera apps (e,g. Instagram) as well?
Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.
2. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
3. If the situation remains the same after performing the Factory Reset, we suggest you to bring the device to the nearest service center for further checking.
If it is impossible to access the service center during Covid-19 period, please try Call us: