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Bluetooth issues

diogosobral
Star I

‎08-19-2019 06:14 AM

Model: ZE552KL
RAM: 4GB
Firmware/App Version: WCNSS-PR-4-0-00265
Location: Lisboa
Frequency of Occurrence: Everytime
Rooted: No
App Name: Bluetooth
Description: Bluetooth has issues working. Call sound is disrupted all the time and cannot hear or talk properly. Have to disconnect and use phone speakers. Very unconfortable. Can you help?

Bluetooth has issues working. Call sound is disrupted all the time and cannot hear or talk properly. Have to disconnect and use phone speakers. Very unconfortable. Can you help?
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2 REPLIES 2

wai_hon_leong
Star I

‎08-19-2019 07:12 AM

Sorry, Asus phones always have bluetooth problems when other brands work just fine. Suggest you just dump this and buy another brand's phone. THERE ARE NO KNOWN FIX TO THIS PROBLEM.
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ServiceH_ASUS
Star III

‎08-23-2019 01:01 AM

Hi diogosobral We are sorry to hear that you are having this issue. Please kindly provide me your phone’s firmware version. Please kindly test it under safe mode. (safe mode: https://www.asus.com/support/faq/1005163) Thank you:)
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