Showing results for 
Search instead for 
Did you mean: 

Asus Zenphone 3 back camera does not focus - Free camera replace or not?

Star I
Model: ZE552KL
Firmware/App Version: WW_15.0410.1807.75_0
Frequency of Occurrence:
Rooted: No
App Name:
Description: The rear camera does not focus. Will be replaced by Asus for free, regardless of warranty status?

Hi, I have an Asus Zenphone 3 ZE552KL (ASUS_Z012DA) and the rear camera does not focus. I have already contacted Asus Romania related to this issue since July 15, 2019 hoping that Asus will replace the camera for free, regardless of its warranty status, as I understood from this post ( They have responded very fast and they were very polite, but they seem doesn't know about this Asus decision regarding Zenfone 3 camera issue, so they have asked their superiour department in order to have an answer or a kind of approval to change the camera for free. Unfortunately, I haven't received an answer from them (maybe they didn't received an answer from their superiour department?). I want to mention that the warranty period was expired, and that the phone was bought from a company that looks legit, but it seems that it is not an agreed Asus distributor in Romania. Will I benefit in this case of free camera replace by Asus? Or should I change the camera using my own money? Thanks!

Star III
Hi catalinm Thanks for bringing this to our attention and we do apologize for the poor experience and we'll do our best to assist.Could you send us a private message with your serial number,phone and name, please. Thank you:)