Armoury Crate doesn't show CPU temps

[ratan_20]

System: Asus FX705DT
Battery or AC: Both
Model: GTX 1650 with ryzen 5
Frequency of occurrence: Always
Reset OS: Not yet, preferably not
Detailed description： Hi all. I got this laptop about a year ago. Everything has been great. when I go into the armoury crate, it displays all my CPU stats as 0 (temp/voltage, etc). This is life-threatening, but it is an annoyance, as I paid a lot for my machine. I am able to see CPU stats through other applications like MSI afterburner and Hwinfo. I would like to see it in the armoury crate for when I edit performance modes. I also worry that if the armoury crate can't see my CPU temp, it might let it run too hot. I have uninstalled and reinstalled using official installers and uninstallers multiple times but no cigar. Any help would be appreciated.

[Falcon_ASUS]

ratan_20

1. System: Asus FX705DT
2. Battery or AC: Both
3. Model: GTX 1650 with ryzen 5
4. Frequency of occurrence: Always
5. Reset OS: Not yet, preferably not

Detailed description： Hi all. I got this laptop about a year ago. Everything has been great. when I go into the armoury crate, it displays all my CPU stats as 0 (temp/voltage, etc). This is life-threatening, but it is an annoyance, as I paid a lot for my machine. I am able to see CPU stats through other applications like MSI afterburner and Hwinfo. I would like to see it in the armoury crate for when I edit performance modes. I also worry that if the armoury crate can't see my CPU temp, it might let it run too hot. I have uninstalled and reinstalled using official installers and uninstallers multiple times but no cigar. Any help would be appreciated.

Armoury Crate doesn't show CPU temps

@ratan_20
What is the BIOS version, system version, and AC version you are currently using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalWhich version of Windows operating system am I running? - Microsoft Support
Please refer to the following FAQ, upload the log file to the cloud storage and provide me with the link.
[Gaming NB/DT] Armoury Crate Introduction (Ver5.0) | Official Support | ASUS GlobalQ5: What is App Diagnostics? (New Feature)
A5: In Armoury Crate "Settings"① and check "About"② page, If clicking App Diagnostics "Record Log"③, the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log and user can click "Generate log data"③ to generate the log file with encrypted (ASUS log file). After log saved, user can provide it to the repair center or technical supporter for further Armoury Crate problem diagnostics.

I have sent you a message, please provide me the link through the message.
Sorry for any inconvenience it may be caused. 

[Jay_Ros]

I'm almost sure your issue is you recently installed Windows 11 22H2.
That update is breaking everything related to ASUS TUF laptops from 2019 and 2020. Yours is a 2019 laptop.
Go to Device Manager, and look if your AMDRyzenMaster device appears with a warning like this:


The solution is:
-ASUS giving us a new round of drivers for our laptops, optimized for Windows 11 22H2.
or
-You need to find a new version of the AMDRyzenMaster Device by yourself. You should be able to install version 1.7.0.0 directly from the Microsoft Update Catalog (sadly, I can't link you to the driver since the forum doesn't allow me to post links, but you can search for it as "AMDRyzenMaster Device Windows 11). That's how I solved my problem on my FX505DT (same laptop as yours, but 15" instead of 17").

Hope this helps!