08-16-2023 05:15 AM
I am very sorry, but I have a question outside the content of this video, and I hope you will answer me quickly. I own an asus zenfone selife phone, and this phone was working fine until the battery expired and I had to change it, but the new battery works well, but the charge does not reach 100 % Never, and also the phone does a self-shutdown when reaching 30%, and does not open again until after putting it in charging and reaching 90% or less, then it works, and I searched for this problem everywhere, and I did not find a solution, and I searched for it also On YouTube, I did not find the solution, but I found a video titled Asus ZenFone 2 battery problem that shows the problem without the solution. I hope you will help me with the solution or the cause of the problem because I love this phone and I do not want to lose it
Please, if anyone knows a solution or the cause of the problem, please tell me
Solved! Go to Solution.
08-16-2023 06:56 PM
@mostafamahmoud
Based on your description, there's a high likelihood of battery aging or a charge IC malfunction causing the issue.
Since this model has been on the market for a while, if you previously replaced the battery on your own, there's a significant chance that the battery might be from older stock. We apologize for any inconvenience caused.
08-16-2023 06:56 PM
@mostafamahmoud
Based on your description, there's a high likelihood of battery aging or a charge IC malfunction causing the issue.
Since this model has been on the market for a while, if you previously replaced the battery on your own, there's a significant chance that the battery might be from older stock. We apologize for any inconvenience caused.
08-17-2023 07:25 AM
Thank you very much and appreciate your efforts 😀👍