Connection problems following 3.0.0.4.388 _33903-gf5cd6c5 FW update

[TonyJ]

Hi

I’ve had terrible problems (all WiFi devices) since above update. Am using TUF AX6000 router.

Am going to roll back to previous fw. However, if I then reset to factory, will that load the new fw again?

Thanks

[Aureliannn_ASUS]

Hi @TonyJ ,

thank you for contacting us. Regarding the network connectivity issues you are experiencing, to accurately assess the situation and provide assistance, please help us confirm the following information:

1. Have you tried restoring the device to its factory default settings? [Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list | Official Sup...
2. Could you please describe the specific issues you are encountering with your Wi-Fi device connections in more detail? Are you currently using a wired or wireless connection? If you use a wired connection, does the problem still occur?

To further analyze the issue, we kindly request that you submit the relevant logs through the system's built-in feedback function at the moment the problem occurs. This will allow our technical team to conduct a diagnosis.

Please follow the steps below to report the issue, and we will assist you:

1. Connect your device (PC, laptop, etc.) to the router, then open the Web management interface (http://router.asus.com/) and log in to your router.
2. Click on "System Administration" and select "Problem Report."
3. Fill in your region, email address (required), ASUS service/case number, issue type, and a description of the issue.
4. Please read and agree to the privacy policy and relevant service terms.
5. Click "Send" to submit your form.

Additionally, please send us the following information via private message: product serial number, the time the problem report was submitted, the email used for the problem report, the time the issue occurred, the MAC address of your device, and a network architecture diagram of your current environment.

If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.

Thank you for your cooperation.

[TonyJ]

Hi

Have rolled back old fw now. (Without restoring factory settings) Seems to be back to normal now. Have switched off auto update feature to avoid triggering this problem in future. (Already submitted feedback and logs to technical support)

Regards

Tony

[UltrashRicco]

Same issues here, as other users have reported with several different router models, but always linked to FW v3.0.0.4.388 _33903.

I have spent many hours troubleshooting everything for more than a month, only to find out it affected all devices connected by WiFi (no issues over Ethernet) and that a new FW update was installed in mid-March.

I ended up looking on the Internet to check whether it could be due to that FW update, and it is (a quick search with the firmware version gives several different pages with users with similar experiences)...

A rollback to v3.0.0.4.388_33427 solves ALL issues: pages taking forever to load, videos interrupting randomly, etc.

This latest release has clearly not been tested in real-life conditions. I am angry and disappointed at Asus for the loss of time, with no solution in over a month now.

I have shared feedback and logs from my router. I advise everyone to disable automatic FW updates as long as there is not a new version released to fix this mess...

An example of other affected users:
https://www.snbforums.com/threads/asus-tuf-ax6000-firmware-version-3-0-0-4-388_33903-2025-03-17.9417...

Please fix this soon!

[TonyJ]

Many thanks. Yep, eventually rolled back fw after spending hours uploading logs and “feedback” from router. Asus seem to be in complete denial, using scripted responses.  At no point did they suggest “Houston we have a problem”… 

The only annoying thing now is the permanent reminder that there is an update available.

Many thanks