AX6600 Zen WiFi AX factory reset not working

[gkanai]

Hello, I've got a 3 node   ASUS AX6600 Zen WiFi AX network which has been working for many years.

Recently two of the 3 nodes are not working- the LEDs cycle between colors.

I've followed the online guides to try to factory reset and I cannot reconnect to them with the Asus app.

Not sure what to do next.

[jzchen]

The specific color pattern is supposed to indicate what "mode" the router is in.  What are they?

When you mean reconnect are you trying to add them back as AiMesh nodes?  (This is what I assume you'd mean but just clarifying).

[gkanai]

Thank you. The color pattern was cycling between various colors over a few minutes.

I tried a hard reset and then added one node back via AiMesh and that has worked so far. I need to do the 3rd node but I think the same procedure should work.

I guess I'm surprised/disappointed that the node failed on its own somehow. I dont really understand how/why that would happen.

[Aureliannn_ASUS]

Hi @gkanai,

Thank you for your inquiry.

Regarding the issue you are experiencing, we recommend that you first refer to the following frequently asked questions (FAQ) to identify possible causes of the problem and follow the instructions to troubleshoot:

[Specification] How to judge the current status of ZenWiFi Series Router from LED color? | Official ...

If you are unable to resolve the problem after referring to the FAQ, or if you have any other questions, please feel free to contact us.

Thank you.