02-11-2024 12:36 AM
Hi, Asus Help Center.
I've set up my first Asus PC with
ProArt Z790 Creator Wi-Fi + Intel Core i9-14900k with no discrete GPU yet,
I use the integrated GPU,
the HDMI port works perfectly,
but the 2 Displayports and 2 Thunderbolt ports don't work when I directly connect to
my monitor's Displayport input ports and USB-C input port respectively, no video show up.
My monitor's model is Philips 279M1RVE/93
Can you tell me why?
Thanks.
Solved! Go to Solution.
02-15-2024 01:39 AM
Hello, @Gen2Penguin and @Trip
Due to the ongoing local holidays in our area, my response time may experience delays.
I apologize for any inconvenience the delayed replies may have caused.
After confirmation from the relevant department, it has been established that when using integrated graphics instead of a dedicated graphics card, only HDMI is supported for video output.
Thank you.
02-12-2024 08:36 PM
What irony - I have the EXACT SAME SITUATION. To double-down, I have ASUS ProArt monitors! And I guarantee the displayports work just fine on the monitors!
So adding to Gen2Penguin - ASUS, why?!!
Thanks.
02-15-2024 01:39 AM
Hello, @Gen2Penguin and @Trip
Due to the ongoing local holidays in our area, my response time may experience delays.
I apologize for any inconvenience the delayed replies may have caused.
After confirmation from the relevant department, it has been established that when using integrated graphics instead of a dedicated graphics card, only HDMI is supported for video output.
Thank you.
02-16-2024 12:07 AM
Oh, thanks.
The manual then is incomplete ,
Asus should include this information
in the manual.
02-18-2024 05:05 PM
Hello, @Gen2Penguin
Thank you for the feedback.
It will be reflected on the relevant units for reference evaluation.