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new x670e motherboard smells burnt out of the box...

jazmin8
Star I

is this normal? I don't think i've ever had a motherboard smell like burnt plastic before. It's brand new sealed from the asus store on amazon, no visible damage or anything besides the pretty strong smell, should I ever try it or just return? x670e gaming e

Smell was immediately noticeable after removing from the plastic and is strong up close. It's 100% coming from where the cmos battery is.

1 REPLY 1

Jiaszzz_ASUS
Moderator
Moderator

Hello, @jazmin8 

Based on your description and since you've recently made the purchase, we would recommend getting in touch with your dealer or the place of purchase as soon as possible for further assistance.
At the same time, due to the potential involvement of personal information, we advise against confirming such details in public comments.
I have PM you, kind of check your inbox in the upper right corner.

Thank you.