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New motherboard with expired warranty

Verencius
Star I

So I purchased a board and registered it with an invoice from a partner vendor and the MB warranty shows as expired. I went through update the warranty status link - no change / no feedback. Contacted support via portal  - no response. What's going on?

1 REPLY 1

Jiaszzz_ASUS
Moderator
Moderator

Hello, @Verencius 

Since you just purchased, may I ask if you have attempted to reach out to the retailer to confirm the warranty?
I have PM you for additional confirmation, as the product serial number contains personal information and is not ideal for verification in a public forum.
Kindly check your inbox located in the upper right corner.

Thank you.