Asus PA32UCX-PK and ProArt Calibration 4.0.1 on Mac Studio

[VivianPimenta]

I am attempting to calibrate the Asus PA32UCX-PK with ProArt Calibration 4.0.1 on Mac Studio.

The application is crashing as soon as I click on display or start the calibration process.

[ahsain]

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@VivianPimentashadow fight 2 wrote:

I am attempting to calibrate the Asus PA32UCX-PK with ProArt Calibration 4.0.1 on Mac Studio.

The application is crashing as soon as I click on display or start the calibration process.

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Try restarting your Mac, ensuring all software and drivers are up to date, and reinstalling the ProArt Calibration app. If the issue persists, contacting Asus support may be necessary for troubleshooting.

[tsnider99]

I have this same problem. Let me know if you find a solution.

[pjvdb3]

Same Issue here with Sequoia.

"Try restarting your Mac, ensuring all software and drivers are up to date, and reinstalling the ProArt Calibration app. If the issue persists, contacting Asus support may be necessary for troubleshooting"

The advice given above was of no use other than to use up time.

[Aureliannn_ASUS]

Hi @VivianPimenta @tsnider99 @pjvdb3 ,

Thank you for contacting us. 

To better assist you with the software crashing issue, we would like to gather some additional information:

Hardware environment:

• Are you using a Mac Studio?
• If you have other computers, such as Windows systems, have you tried opening the software on those devices? Does it work properly?

Software versions:

• Please ensure that you are using the latest versions of macOS, graphics card drivers, display drivers, and ProArt Calibration software. We recommend that you visit our official website to download and install the latest versions.

Problem occurrence:

• When you open the software, what kind of error message or screen appears? Does it crash immediately, go black, or exhibit other abnormal behaviors?
• If possible, please provide a video recording of the problem occurring so we can better understand the issue.

When the problem started:

• When did this problem start? Have you performed any system updates or software installations?

Device information:

• Please provide detailed information about your device, such as the computer model, macOS version, graphics card model, and driver versions.

[ProArt Display] Introduction to ProArt Calibration - Setup and operation | Official Support | ASUS ...

Providing this information will help us identify the root cause of the problem more quickly.

Thank you.