ASUS Event Steam Code cannot be redeemed

[Armida]

Participated in the ASUS Event for a free Steam game. Received the code via email and proceeded to redeem in Steam but faced with errors. Tried to contact ASUS Support but their server is busy. Tried to email them but got rejected. Very frustrating and disappointing support. 

[Falcon_ASUS]

@Armida 
May I know the category and model of the product you purchased?
How to find Model Name

Thank you.

[Armida]

Hi, thank you for the reply. This is the event I participated in:

Monster Hunter Wilds game bundle promotion ( Region : SG )

Inquiry of participated events：DUAL-RX7800XT-O16G

[Falcon_ASUS]

@Armida 
Since this is a mobile phone discussion board, I will first move your post to the correct section. Our specialist will assist you further. Thank you.

[Aureliannn_ASUS]

Hi @Armida ,

Thank you for your inquiry.

To assist you with your product issue more efficiently, please provide the following information via private message:

1. Product serial number
2. Registered email address
3. Purchase invoice
4. Data upload time confirmation: When did you finish uploading the data? Has it been more than 14 days?

Your detailed information will help us check your case progress and provide further assistance. Thank you for your cooperation.