FAQ - ASUS - ZenTalk

Abnormal photo color

Please follow steps below for troubleshooting：Camera > upper-left gear icon > Restore default settingsAccess Safe Mode by long pressing power key > tapping and holding Power Off > tapping OKIf your tablet works well in Safe Mode, there may be some 3r...

Abnormal screen when taking photos

Please follow steps below for troubleshooting：Camera > upper-left gear icon > Restore default settingsAccess Safe Mode by long pressing power key > tapping and holding Power Off > tapping OKIf your tablet works well in Safe Mode, there may be some 3r...

Flashlight no work

Please follow steps below for troubleshooting：Check flashlight condition by tapping upper-right lightning icon after launching CameraLaunch FlashLight app to check if it worksAccess Safe Mode by long pressing power key > tapping and holding Power Off...

Can't charge battery full

Please follow steps below for troubleshooting：Reboot your tabletCharge the tablet by AC adapter instead of USB portUse another socket for chargingDo not run apps that may use much memory while the tablet is in chargingUpdate firmware to latest versio...

Power not increase when charging

Please follow steps below for troubleshooting：Reboot your tabletUse or replace another genuine USB cable and adapter to testUse another USB port or socket to testUpdate firmware to latest version：Go to Settings > About > System update > Check Update

GPS no work

Please follow steps below for troubleshooting：Enable Location function in SettingsGo to a wide place where you can make your tablet receive clear satellite signal for about 5-10 minutesAccess Safe Mode by long pressing power key > tapping and holding...

[Phone/Pad] Can't use 3G/4G/5G mobile networks

[Phone/Pad] Can't use 3G/4G/5G mobile networksPlease follow the steps below to troubleshoot:1. Contact your network provider to check if your location has no mobile network signal.2. Swipe down on the screen to access Quick settings ＞Enable Mobile da...

Weak Wi-Fi signal

Please follow steps below for troubleshooting：Check if your tablet has Wi-Fi signalDisable and then enable Wi-Fi in Settings > Wi-FiForget Wi-Fi settings and re-connectSettings > Wi-FiTap and hold the Wi-Fi name you want to forget and tap Forget netw...

How do I add a color to my Calendar event?

Check out the following steps to change the color of your Calendar events. Tap + to create a new event.Tap the color icon on the next screen Tap the color you’d like to use for this event. You may also set this color as your Calendar’s default ...

AppLock's integrated advanced features FAQs

Q1: Why ASUS chose to integrate CM AppLock as its app security partner? A1: ASUS integrated CM AppLock to enhance the user experience when it comes to privacy of information stored in your mobile devices The advanced features of AppLock support...

Why does the screen become black during incoming and outgoing call?

If you experience the following scenarios while on a call: Recipient can't end the call due to a black screen. Screen doesn't light up when dial pad is needed for use. Screen is unresponsive and doesn't wake up even after pressing the power ...

Express your love with ZenUI Valentine's Day Bundle

This Valentine’s Day, be inspired to make something special for your someone special using Themes, Keyboard Themes, MiniMovie, and PhotoCollage stickers and templates. Get in the mood for love and dress up your mobile screen using our Valen...

Saving battery power

(For Power Saver version 1.2 and below.) To save more battery power for your device, try any of the following tips: Activate Power Saver Enable Smart saving and select your preferred mode in Settings > Power management > Power saver. NOTE: Ultr...

[Phone] Forget Google account or password

[Phone] Forget Google account or passwordPlease go to Google website below to retrieve your password:https://www.google.com/accounts/recovery/

Can't launch Camera

Please follow methods below for troubleshooting: Reboot your phone and launch Camera again.Tap Camera switching icon on screen to switch to the other camera if your phone has two cameras. If one has black display, you may have to send your pho...

Tips for playing videos successfully

We found out that most of the user issues on video playbacks are related to the SD card. As we are currently looking to this particular issue, we suggest you try the following tips in the meantime: If you are using MX Player and installed in y...

Encounter app crash or device reboot during charging? Here are some useful tips for you.

If apps like Facebook and Facebook Messenger were installed or moved to your SD card, it may crash and cause Google Play unable to update your apps. Here are some tips you could try: Uninstall the app/s. If you have an SD card installed, ejec...

No voice when playing music or video

Please follow methods below for troubleshooting: Increase volume in Settings > Sound > Volumes > Music, video, games, & other media.Increase volume in the settings of apps that play music or video files.Play another music file with the same app to ...

How to save pictures from MMS (Multimedia Messaging Service)?

Open "Messaging" and tap any empty place of the message, e.g.: place circled in red as shown below. After the window of Message options appears, tap [Save attachment] and then find the attachment in "Download" folder of internal storage.

Why are my friends' birthdays on Facebook no longer updated or no longer visible after re-login?

Due to changes in Facebook's service policy, ASUS Calendar will no longer be able to access some of your Facebook services such as all your Facebook friends information including their birthdays. Some related features in ASUS Calendar have been mo...