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zenfone 5z randomly reboots and crashes after A10 update

vendistomas
Star III
Hi, i have problems with my zenfone 5z. Some days after update to Android 10, mobile crash during vide playback. Then, it was not possible to power on phone. After cca 10 hours, i tried power on again and mobile started normaly. So i did factory reset and continued to use phone next 10 day without any problem. Then again same problem occured. And again after cca 11 hours phone started normaly. But next day after this, phone started randomly reboot and after reboot phone did not start, it reboot again during booting. Finally it powered on after 3,5,7 or more reboots. And then again, after 10 minutes of using rebooted. And again and again.
I red many topics in this forum and it looks like very simillar with issue zenfone 6 6z after update to Android 10. Asus said, that could be hw problem with motherboard. So tomorrow, i will send phone to asus service...
9 REPLIES 9

rhlpnd91
Star I
After update my selfie camera blurred the screen and shows lining all over the camera screen.

vendistomas

Hi, i have problems with my zenfone 5z. Some days after update to Android 10, mobile crash during vide playback. Then, it was not possible to power on phone. After cca 10 hours, i tried power on again and mobile started normaly. So i did factory reset and continued to use phone next 10 day without any problem. Then again same problem occured. And again after cca 11 hours phone started normaly. But next day after this, phone started randomly reboot and after reboot phone did not start, it reboot again during booting. Finally it powered on after 3,5,7 or more reboots. And then again, after 10 minutes of using rebooted. And again and again.

I red many topics in this forum and it looks like very simillar with issue zenfone 6 6z after update to Android 10. Asus said, that could be hw problem with motherboard. So tomorrow, i will send phone to asus service...


zenfone 5z randomly reboots and crashes after A10 update
I am facing similar issues after the update of Android 10. Apps crash frequently and also battery is draining faster after the update. It was way much better in Android 9. Asus needs to tweek and tight their loose screws.

I am also facing the same problem of crashing of apps suddenly. Also rebooting automatically problem
Sometimes power button doesn't work properly. Lag some time.

vendistomas
Star III
I also recommend that you send your mobile phone to service. The motherboard may need to be replaced.