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AppLock issue in 5z

kaizu
Rising Star I
Worse case in 5z
Many time (8/10) fingerprint does not work at all to unlock the app. Most of the time it does scrolling work on the app lock page.
But sometimes both face unlock and fingerprint does not work. It is very irritating when u have to manually unlock with pattern.
It shows camera is locked And sometimes it also does not show when face unlock does not work inspite of not covering the front camera .
Sometimes app gets unlocked but the notification of the app lock does not vanish. A thread for this is already been published and @CH_ASUS u have also replied on it but reminding u for the same .
Basically there is major problem in ur default app lock and I don't use 3 party apps.
Screen shot has been provided .
Second one is the notification one which u have already seen@CH_ASUS
First one is one where fingerprint does scrolling work and face unlock does not work
Fix this asap ,it is very irritating .
Does any 5z user facing this issue??
4 REPLIES 4

kaizu
Rising Star I
Pls reply @CH_ASUS

CH_ASUS
Community Legend II
From your screenshots, I can't really see what is happening.
However, from your description I take it that it just wont unlock the app?

Br
CH

kaizu
Rising Star I
@CH_ASUS
Yes u are right it is not unlocking the app
Pls forward this to ur developer team with screen shot.They will understand

CH_ASUS
Community Legend II
Hi
Which firmware are you running on 5Z?
Our engineers previously identified a bug related to this and subsequently also addressed it with an update

Br
CH