Problems installing NPSS on Debian 12

[dalbert]

I am running Debian 12 on two NUC 12s (NUC12WSHi5).  One works perfectly; the other periodically (every few weeks?) locks up, requiring a power cycle to recover.  It is lightly loaded and doesn't appear to be overheating, but there is no useful information in the logs after the lockup so maybe bad RAM or NVMe?

I'd like to enable the hardware watchdog because I can live with a periodic reboot, but not with the machine simply being down until I notice.  I downloaded the latest NPSS (2.0.10), but when I try to install the driver, it fails:

sudo dpkg -i intel-nucprosoftwaresuite-driver_2.0.10-2_all.deb
(Reading database ... 99753 files and directories currently installed.)
Preparing to unpack intel-nucprosoftwaresuite-driver_2.0.10-2_all.deb ...
Failed to stop IntelNucProSoftwareSuite.service: Unit IntelNucProSoftwareSuite.service not loaded.
modprobe: FATAL: Module intel_npss_wdt not found.
modprobe: FATAL: Module intel_npss_wmi not found.
...

Any help would be much appreciated; thanks!

[Aureliannn_ASUS]

Hi @dalbert ,

based on your question, could you please provide the product serial number to us via private message?

We will submit your question to our backend team for further confirmation. 

Thank you.

[mattt-arnolddd]

It sounds like there might be a conflict with the official NPSS package on Debian 12. Have you tried installing the dependencies manually first? Especially the intel_npss_wdt and intel_npss_wmi modules you mentioned failing to load.

There might be some info on manually installing the drivers on https://wiki.debian.org/InstallingDebianOn/Intel/NUC10i3FNK.