Type of Problem | Problem Item | FAQ Link |
| Windows Operating System/Office | File Backup and Restore | Use "File History" to Backup and Restore Files |
OneDrive |
| System Backup and Restore | Differences in Various Restore Options in Windows |
How to Restore the Operating System |
How to Create a System Restore Point and Use It to Restore the System |
How to Create a Windows Repair Drive and Use It to Restore the System |
How to Create and Use a System Image to Restore Your Computer |
How to Roll Back to a Previous Windows Version |
How to Resolve Issues When a Restore Fails |
| Windows Default Programs and Features | Common Windows 11/10 Settings |
How to uninstall applications, Windows updates, drivers |
Windows Hello (biometric recognition, face recognition, fingerprint recognition) settings |
How to enter Safe Mode |
| Windows startup / update | How to use Windows Update in the system |
How to update Windows version (feature update) |
How to uninstall applications, Windows updates, drivers |
How to resolve Windows Update failure issues |
Windows activation, locating and changing product key |
| Windows reinstallation | How to solve the problem of not finding the drive when installing Windows 11/10 |
How to create a USB flash drive installation media and use it to reinstall the system |
| Office / Microsoft 365 | How to activate Microsoft 365 |
How to activate purchased Office Home/Business (such as Office 2021, 2019) |
How to Uninstall Office Applications |
How to Resolve Office Programs Not Opening |
| Driver | Search for Project Related Manuals and Drivers | How to Search and Download Drivers, Utilities, BIOS, and User Manuals |
| Device Manager | How to solve the yellow exclamation mark in the Device Manager |
| BIOS | BIOS settings and updates | How to enter the BIOS setup screen |
How to update the BIOS in the Windows operating system environment |
How to use EZ Flash to update BIOS |
How to boot from USB/CD drive |
How to restore BIOS settings |
How to solve the issue of accidental shutdown during BIOS update and the machine not booting |
| Issues related to boot failure and system abnormalities | Cannot boot / Cannot enter Windows operating system | How to solve the issue of the computer not booting, or the screen showing no image (black screen) up... |
How to Solve Secure Boot Violation on Boot |
How to Solve BitLocker Recovery Screen After Boot/Obtain BitLocker Key |
Error Message "S.M.A.R.T Status Bad" on Boot |
How to Solve Issues if Power Off During BIOS Update and System Won't Boot |
Automatic Repair Screen on Boot |
| System Crash / System Issues / Blue Screen / Automatic Restart | How to Resolve System Crashing or Not Responding Issues (Crash During Use/Black Screen/White Screen) |
How to Resolve Blue Screen Errors in Windows (Blue Screen/Blue Background White Text) |
How to Resolve Automatic Shutdown/Restart Issues |
| Computer Running Slowly | How to Resolve System Running Slowly Issues |
| Stuck on ASUS logo | How to resolve being stuck at ASUS / ROG logo during boot |
| Sleep, Hibernate, and Wake Issues | How to resolve inability to wake from sleep or hibernate mode |
How to resolve inability to enter sleep or hibernate mode |
How to solve the problem of device automatically entering sleep or hibernation |
| Boot directly into BIOS | How to solve the problem of booting directly into BIOS/Aptio Setup Utility screen |
| Hard Drives, SSDs, and Optical Drives | Hard Drive (HDD) Issues | How to solve abnormal Hard Drive (HDD) issues |
Boot error message "S.M.A.R.T Status Bad" |
| Solid State Drive (SSD) issues | How to resolve Solid State Drive (SSD) abnormal issues |
| Wireless / Wired Network and Bluetooth | Wireless Network (Wi-Fi) connection issues | How to use Wi-Fi wireless network to access the Internet |
How to resolve computer wireless network (Wi-Fi) issues |
| Wired Network Connection Issues | How to Use Wired Network for Internet |
How to Resolve Computer Wired Network (Ethernet) Issues |
| Bluetooth Connection Issues | How to Use Bluetooth Connection Features |
How to Resolve Bluetooth Functionality Issues |
| Audio | Speaker and microphone issues | How to use the camera and microphone |
How to resolve audio (speaker/microphone) issues |
| Input/Output Ports | USB / Type-C | How to determine the functions of USB Type-C |
How to resolve USB connection issues |
How to resolve USB Type-C issues |
