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Black Screen

jalaltariq
Star I
System:
Battery or AC:
Model: CX1500CN
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description:Device will not power on. Device shows steady white indicator light. Have tried most generic troubleshooting steps. Screen will flash opening clamshell but immediately goes black. If unplugged and plugged back in, the indicator light will blink orange for a second. Any ideas?
5 REPLIES 5

RAJU_MSC_MATHEM
Zen Master I
rajuprasad_cwa

it is not happening all the time , it happens only when i select fast boot option.


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Do this, drain the battery power completely off. then remove all externally connected devices cables , charger, then press and hold the power button for 120 seconds , then release the button.
connect the charger , charge the battery for 30 minutes , goto bios , reset the bios settings to default. save and exit.
go to bios , custom the bios as per your needs , save and exit and start widows.

If possible record complete video using smartphone and then upload video in online storage like asus webstorage or to googledrive, then share the link here