MyASUS Updates and AppDeals are disabled

matogianmatogian Level 1
edited September 30 in ZenBook

1.    System: Windows 10

2.    Battery or AC: both

3.    Model: UX434FLC

4.    Frequency of occurrence: all time

5.    Reset OS:

6.    Screenshot or video:

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Detailed description:

when i open MyASUS, Updates and AppDeals are disabled, can you help me please.



Comments

  • Hello matogian,

    Please kindly reinstall and update "ASUS System Control Interface V2" driver.

    Thank you.

  • matogianmatogian Level 1

    Hello Blake_ASUS, thanks for your help

    The version of the driver that I have installed is 2.2.21.0 and if I try to install an older driver, it tells me that I have a newer version and it does not install it. I have been told not to remove the driver because the windows will stop recognizing the screenpad.

    An option could be to use the option to "revert to the previous controller" but I am afraid that it will generate a problem and stop using the screenpad ... what would you recommend me to do?

    Thanks for the help you can give me

  • Hello matogian,

    are you able to update 2.2.21.0 directly?

    If not, it's okay to remove the driver then install it back again.

    If you encounter screenpad issue afterward, you may reinstall ScreenPad2 Optimizer

    Just like in this FAQ

    Thank you.

  • matogianmatogian Level 1

    Heloo Blake, tx agian for your help

    About your question : are you able to update 2.2.21.0 directly?

    Im just got to the ASUS drivers, download the last version and install it....i dont know if i have to gradual intall prvius drivers...

    I call de local support, and they  told NOT remove the driver because the windows will stop recognizing the screenpad...and recommended to restore the equipment to the factory, but it seemed a bit extreme, since the screen pad works correctly, the problem is with the myasus app ... I would like to solve it without taking such an extreme measure ...

    you say  it's okay to remove the driver then install it back again. or try  "revert to the previous controller"?

    I dont know what to do....thank you very much for your asist.

  • Hello matogian,

    For how to install driver, please refer to below FAQ

    and both remove and revert is fine....

    Thank you.

  • matogianmatogian Level 1

    Thank you very much.

This discussion has been closed.