[Zenfone 5 ZE620KL] Bad Video quality when in low light

[chrisdionleon80]

Please tell us some basic information before asking for help:
Model Name: ZE620KL
Firmware Version: 17.0615.2003.22
Rooted or not:
notFrequency of Occurrence:
alwaysAPP Name & APP Version (If your issue relates to the app):
CameraIn addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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The video look very dark when im' using indoor and low light
. The third party camera like insta story also very dark

[Christine_ASUS]

Hi chrisdionleon80
Does the issue happened in Android 9?
Does it appear on the stock camera and Instagram as well?
We suggest that you try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), and try to re-install Instagram and check again.

If the problem still appears, please show us an original video of this problem.
Please also provide us the information below:
Rear/front camera, which camera mode, what camera settings( Access the camera settings by tapping the upper right three dots and screenshot this page.)

[chrisdionleon80]

Christine_ASUS

Hi chrisdionleon80

Does the issue happened in Android 9?

Does it appear on the stock camera and Instagram as well?

We suggest that you try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), and try to re-install Instagram and check again.

If the problem still appears, please show us an original video of this problem.

Please also provide us the information below:

Rear/front camera, which camera mode, what camera settings( Access the camera settings by tapping the upper right three dots and screenshot this page.)

View post

the most bright is in camera viewfinder...its look bright...and when im using the video its look very dark...

[chrisdionleon80]

Christine_ASUS

Hi chrisdionleon80

Does the issue happened in Android 9?

Does it appear on the stock camera and Instagram as well?

We suggest that you try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), and try to re-install Instagram and check again.

If the problem still appears, please show us an original video of this problem.

Please also provide us the information below:

Rear/front camera, which camera mode, what camera settings( Access the camera settings by tapping the upper right three dots and screenshot this page.)

View post

The most bright is the viewfinder of stock camera, and when im using video the video look so dark...please fix it in the next update :\, and i'm using default settings

[Abhinav]

chrisdionleon80

https://zentalk.asus.com/en/discussion/comment/81365#Comment_81365

The most bright is the viewfinder of stock camera, and when im using video the video look so dark...please fix it in the next update :\, and i'm using default settings

View post

Video recording comes a bit darker than picture or what you see in viewfinder. This is normal behavior of every phone.