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Visible Imprints of Keyboard keys on the screen

ZT-4fa435f4
Star I
System: Windows 10 home
Battery or AC: Both
Model: Asus Zenbook-14-UX434FL
Frequency of occurrence: Always
Reset OS: Not needed
Screenshot or video: Will send if needed
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Detailed description:
From the very first day of this notebook, I have observed some keyboard key marks on my screen. I clear them with a microfiber cloth but they reappear in 2-3 days. They are only visible through some specific angles. I am concerned about the display. I guess my keyboard touches with the screen in laptop closed condition. If this continues, it is surely gonna affect my display. I have other 2 laptops from other brands. I never faced a problem like this since in these 12 years. This is a query for the ASUS customer support. But, I would also like to know if someone else is also facing the same problem.
5 REPLIES 5

Blake_ASUS
Community Legend II
Hello asgautam35,
If you have concern about this,
please kindly bring it to our service center to let our agent examine for you.
Thank you.