6desislavatsvetkova6
I'm having the same problem. This is outrageous. I don't think they realise how many customers they've lost...
I just cannot wrap my head around how they sell an utterly broken phone. With no remorse whatsoever.
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Yup, just like you said. And it's not even that much the issue in itself, but more how it's being dealt with. Here in the UK, it was horrendous.
I didn't care to come back here and update on the situation, I am so fed up with Asus UK/Europe, but I personally finally managed to get it picked up and sent to a repair center in Poland, during times of lockdown accross several countries, and when it came back fixed, the back panel of the phone was slightly damaged at the bottom (that's where they usually insert the blade to start removing the panel), and not properly glued back in place, not properly aligned... I was gutted but this all situation and process had taken so much time... technical support wanted me to send it back yet again, I didn't want to take the risk to be without a phone for many moire weeks, especially in these unusual times. I asked if I could return it later after we all return to normal, was told that I couldn't, that if I was to wait they'd assume I damaged it myself.
I understand the process here but once again they showed us they can't adapt to unexpected events and make life easier, or even just normal for their customers.
So in short, I bought a brand new phone, used it with the annoying rebooting issue for about 2 months, then haven't been able to use it for about 3 months and now have a phone that I paid full price, with a back panel damaged and not even properly aligned to the frame, and I'm not even going to mentioned potentially stressed components inside, since only the motherboard was replaced, not even the battery, although it did overheat during the rebooting loops... (cpu-z showed me temperatures up to 90°c after long rebooting loops, don't tell me it doesn't have an impact).
I'm not even mentioning the seller here, which ignores customers as well as the law and shouldn't be allowed to trade in the UK...
I've lost time and money in the process, and the only thing I can do: while I initially intended to keep it for years, like my previous one (7 years), instead I'll sell the phone (less than it's worth since you can definitely see it's been opened) before the end of the warranty, and never ever buy a Zenfone ever again.
