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Having weird camera issues/crashes... any fix?

DZHEX
Star III
Please tell us some basic information before asking for help:
Model Name: AI2201_C
Firmware Version:32.2810.2208.163
Rooted or not: not
Frequency of Occurrence: recently/always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I just tried taking some pictures and the camera view started getting inverted and in a blue tone.
img-20220915-204410.jpg
img-20220915-204403.jpg
The phone was not moved between the pictures and the picture was not edited. This was happening with both, the default camera app and OpenCamera (why can we not use gamegenie to assign airtriggers to default camera actions, again?). Eventually the camera hanged and the phone rebooted. What's going on?
I updated the software recently, not sure if I used the camera until now after updating.
Edit: Forgot to mention that this happened first time after launching OpenCamera via squeeze gesture while the phone was locked, and it behaved... weirdly, not sure how it happened (I jumped up from a sofa to take the picture and got "flashbanged", so I'm not 100% sure what exactly happened and how 😅). I was unable to zoom out for some reason.
Edit: I am hearing some sort of clicking while the camera is active. I made sure that it isn't the horizon signal.
59 REPLIES 59

Danishblunt
Hall of Fame I
DZHEX

https://zentalk.asus.com/en/discussion/comment/228379#Comment_228379

there was an update that came out yesterday/this morning


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Update then and see what happens. The moment you hear click, dont switch around and stop instantly using the camera.

FunBike31
Community Legend I
No similar case seen, neither in color nor in 180° rotation
Some cases of 90° rotation with non-auto config and without forcing the rotation manually
With the symptom of the click, I lean towards a hardware failure
To try a factory reset?

Taskman
Star III
FunBike31

No similar case seen, neither in color nor in 180° rotation

Some cases of 90° rotation with non-auto config and without forcing the rotation manually

With the symptom of the click, I lean towards a hardware failure

To try a factory reset?


View post
A factory reset is your last resort before you return it for service. It does sound like a hardware issue if a factory reset doesn't fix it, especially since you see it using open camera as well

DZHEX
Star III
Danishblunt

https://zentalk.asus.com/en/discussion/comment/228408#Comment_228408

Update then and see what happens. The moment you hear click, dont switch around and stop instantly using the camera.


View post
It's still happening. But I feel like the fingerprint reader's accuracy/reliability went down lol
I guess I will have to try to revert or perhaps get another update...
FunBike31

No similar case seen, neither in color nor in 180° rotation

Some cases of 90° rotation with non-auto config and without forcing the rotation manually

With the symptom of the click, I lean towards a hardware failure

To try a factory reset?


View post
my mom said I'm special, too 😄
is there any useful information in this thread that might help figure this out? Is there some way for me to provide more information on the topic?
Also, do I have to factory reset for downgrading?

FunBike31
Community Legend I
DZHEX

https://zentalk.asus.com/en/discussion/comment/228409#Comment_228409

It's still happening. But I feel like the fingerprint reader's accuracy/reliability went down lol

I guess I will have to try to revert or perhaps get another update...

https://zentalk.asus.com/en/discussion/comment/228410#Comment_228410

my mom said I'm special, too 😄

is there any useful information in this thread that might help figure this out? Is there some way for me to provide more information on the topic?

Also, do I have to factory reset for downgrading?


View post

I answered before seeing the new cases
Look at this post
https://zentalk.asus.com/en/discussion/64031/asus-rog-6-camera-issues#latest