Rog Phone 2 shutsdown while charging and now just randomly restarts.
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02-26-2021 11:30 PM
Model Name: Rog Phone 2
Firmware Version: 17.0240.2012.65
Rooted or not: Not rooted
Frequency of Occurrence: Every time i put it on charging
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I don't know why the hell did I pay 40k for ? Just to pay you guys more 27k later ?
I am seriously pissed about the fact that my phone was just randomly switching off while charging from last year after my warranty period expired but now my phone just randomly switches of when i am using instagram.
I took it to the service center and they did all the "diagnostics". They reinstalled the same crappy Firmware and told me that would fix the issue. just to tell me later that i have a motherboard issue and I have to pay 27k to replace it and that too doesn't guarantee the issue being resolved.
27k is almost the price of the phone i bought.
And this issue is with every ROG Phone 2 user.
I WANT THIS ISSUE TO BE FIXED IT'S AFFECTING MY WORK LIFE TOO.
@ARP_ASUS @Anders_ASUS @Titan_ASUS
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02-27-2021 01:58 AM
they are like it's an electronic device, we are not responsible for this issue. And also to hide their defect, they said we will give you some discounts on the motherboard. Seriously DO NOT BUY ASUS PRODUCTS AGAIN.
Treating your consumers like shit. Shame on you ASUS.
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03-26-2021 10:08 AM
Have already sent you a PM for your issue. Please post 1 thread for 1 query and issue.
@crzgokul@gmail.com,
Your case is already under process.
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03-26-2021 12:02 PM
JayeshBIt's a hardware defect, it's a well documented defect that happens when the pm8150 ic starts to die.Please tell us some basic information before asking for help:
- Model Name: Rog Phone 2
- Firmware Version: 17.0240.2012.65
- Rooted or not: Not rooted
- Frequency of Occurrence: Every time i put it on charging
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I don't know why the hell did I pay 40k for ? Just to pay you guys more 27k later ?
I am seriously pissed about the fact that my phone was just randomly switching off while charging from last year after my warranty period expired but now my phone just randomly switches of when i am using instagram.
I took it to the service center and they did all the "diagnostics". They reinstalled the same crappy Firmware and told me that would fix the issue. just to tell me later that i have a motherboard issue and I have to pay 27k to replace it and that too doesn't guarantee the issue being resolved.
27k is almost the price of the phone i bought.
And this issue is with every ROG Phone 2 user.
I WANT THIS ISSUE TO BE FIXED IT'S AFFECTING MY WORK LIFE TOO.
@ARP_ASUS @Anders_ASUS @Titan_ASUS
Rog Phone 2 shutsdown while charging and now just randomly restarts.
If you have the knowledge and equpiment you should be able to fix the issue for roughly 5-7 bucks yourself.
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03-27-2021 01:16 AM