ROG 2 - Slow charging/charging issue

[chintulakkimset]

Please tell us some basic information before asking for help:
Model Name: ROG 2
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My phone doesn't charge fast, there is no problem with the charger and the cable.
Taking an hour or so for 10-15 percent.
Don't know what the problem is, having the issue since two days
Any help would be appreciated,
Thanks in advance!

[ARP_ASUS]

Hi,
Have you tried other charger?
Cross checking with other charger may help.
Factory reset is another step if you can. Also, try charging with the side port.

[Gustav_ASUS]

@chintulakkimsetty Are you using the original charger and cable that came with your phone? You can troubleshoot by testing another charger and cable and see if charging rate stays the same. Also, see if it's the same for both ports if you haven't already. Finally, try charging another phone with your charger/cable and see if the second device also charges slowly.

[chintulakkimset]

ARP_ASUS

Hi,

Have you tried other charger?

Cross checking with other charger may help.

Factory reset is another step if you can. Also, try charging with the side port.

View post

Would do that.
Factory reset-a definite no, open for any other solutions.

[chintulakkimset]

Gustav_ASUS

@chintulakkimsetty Are you using the original charger and cable that came with your phone? You can troubleshoot by testing another charger and cable and see if charging rate stays the same. Also, see if it's the same for both ports if you haven't already. Finally, try charging another phone with your charger/cable and see if the second device also charges slowly.

View post

Yes, using the original charger and the cable
Have tried the other port too, it's the same.
I will try with another charger and will update you on it.