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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

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957 REPLIES 957

NightSky
Star II
nightmaster552

Also I need to stress this out, the Rog3 is absolutely not worth buying for normal consumers. The phone is more for enthusiasts that know what their are doing. Most issues you find here on the forums are mostly user caused because the phone has so many features and settings where users can fk somethnig up.

Also never buy a phone because you think it's fixable in the future, buy a phone youll be happy with from the getgo and if it has issues that you can live with it. Just because it's fixable and will most likely be fixed in the future, doesn't make it near future.


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What is your opinion on Rog 3 latest update on Dec 2020? Does it gets better? or not? Also does black crush issue happen when you use for gaming?.

NightSky
Star II
GREEKLEADER

https://zentalk.asus.com/en/discussion/comment/145973#Comment_145973

If you game horror games or Minecraft yes,but for the popular games like pubg Cod or genshin impact it's performance and colours are better than even the 12 pro max


View post
i know gaming is better on rog . i was asking if black crush happen when u use it for gaming . if it doesnt happen at all then that means it only happen when u watch a movie on netflix or youtube videos

NightSky
Star II
GREEKLEADER

https://zentalk.asus.com/en/discussion/comment/146038#Comment_146038

It happens when you see something dark,when for example you mine in a cave in Minecraft,boom,black crush


View post
Haiz . Idk what to do anymore. i really really wanted to buy rog 3 right now. Atm i dont know wether to give up buying or just buy knowing the problem gonna be solved/not solved later on

Danishblunt
Hall of Fame I
GREEKLEADER

https://zentalk.asus.com/en/discussion/comment/145973#Comment_145973

If you game horror games or Minecraft yes,but for the popular games like pubg Cod or genshin impact it's performance and colours are better than even the 12 pro max


View post
Most games have some sort of gamma setting, minecraft isnt an exception, change the gamma on minecraft and the black crush should go away.

Danishblunt
Hall of Fame I
GREEKLEADER

https://zentalk.asus.com/en/discussion/comment/146095#Comment_146095

How tho? Do I use the splendid app on the phone perhaps?or maybe something like screen balance,

I really love my vibrant colours...


View post
Not at all, it's in game. In minecraft specifically you can use the setting in the config.