Rog Phone 2 Black screen and power off while Charging

[kirankumar17897]

My Rog phone 2 automatically power off while Charging I face this issue for past 3 days while charging than phone
Then while playing Pubg my mobile temperature is 39° and than phone freez and automatically reboot than device
I can't play a single game properly whith my most awarded game smartphone of the year 2019
After the latest update this typer of issues are happening so please fix those issues
I bought this phone for playing eSports tournament on PUBG Mobile but I can't play a single game properly
Give us a good software update to fix all those issues

[amirtharaj4apk]

HI EVERY ONE I FIND THE SOLUTION JUST DOWNGRADE TO ANDROID 9 , DONT UPDATE TO ANDROID 10 EVEN UPDATE AVAILABLE.

REMOVE MOBILE COVERS WHILE PLAYING GAMES BECAUSE IT CAN HOLD HEAT AND MAKES YOUR MOBILE MORE HEAT AND SWITCH OFF AND SCREEN OFF ISSUE WILL COME.

PLAY IN AIR VENTILATION ROOM
IT HELPS ME

[shivam_sidharth]

I am also facing the same issue for months now and I have been following these discussions for a few months, but I do not see any response or a solution from ASUS. This is the worst customer support or tech support I have ever seen in my life. I only see Customers like me who are facing the issue coming here, going through the whole discussion and feeling hopeless !! #NeverBuyASUS

[ronald1985]

shivam.sidharth26

I am also facing the same issue for months now and I have been following these discussions for a few months, but I do not see any response or a solution from ASUS. This is the worst customer support or tech support I have ever seen in my life. I only see Customers like me who are facing the issue coming here, going through the whole discussion and feeling hopeless !! #NeverBuyASUS

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Not sure what you were following, there has been 2 posts made by ASUS Mods on this post!

[mushtuu73]

gowsik.raja

Most of the users facing same issue . seems like it's not Software or OS issue.

Look like hardware issue. Worst temperature control.

Absolutely Rog Phone 2 Failure model 👎️. I recommending better to go mi shark 2.

I don't think Asus or Rog will solve this problem . Waste of time and waste of money .

Very disappointed . Here after i don't buy or suggest any Asus product .

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Same problem here

[ronald1985]

mushtuu73

https://zentalk.asus.com/en/discussion/comment/105514#Comment_105514

Same problem here

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Go to service centre.