Widewine L1 support is not retained after using bootloader unlock tool
shreyashshah16
Level 2
- Model Name: Rog 2, 8gb 128gb Indian unit (WW)
- Firmware Version: 2009.47
- Rooted or not: not
- Frequency of Occurrence: everytime
- APP Name & APP Version (If your issue relates to the app): official unlock tool
After using latest bootloader unlock tool, widewine L1 support is not retained, and it is downgraded to L3. Resulting users are unable to stream HD content via ott apps like Netflix and Amazon prime video.
The same is not the case with other asus devices, Both asus Zenfone 5z and 6z are able to retain Widewine L1 after bootloader unlock using official tool.
Now even Rog 3 is retaining the L1, also this should not be hardware dependency. Many of the Rog 2 users are now at the end of their 1 year warranty period and are looking forward to unlock the bootloader, but this basic issue is deal breaker. so please patch this anomaly as soon as possible.
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Comments
YES!! Doesn't make sense why R2 can't retain it while other devices can, ZF6 wasn't able to retain it before the August update but now it's possible for them, pretty sure the ASUS devs can also bring it to R2.
Device is almost at the end of its warranty period for most of us and we'd would like to be able to stream ott apps like Netflix and Amazon Prime Video in Full HD even after unlocking.
Make it happen @Gustav_ASUS @ARP_ASUS @Anders_ASUS
Yes please. This is extremely disappointing. At least HD is the basic thing that we should get. I am not sure why there's so much ignorance towards ROG2 from ASUS.
Same has been the case with almost all the A10 Updates.
Every A10 update has similar set of changelog:
@Gustav_ASUS can you forward this to the developers?
+1, it would great if devs manage to squeeze this in next week's ota.
I don't think they will ¯\_(ツ)_/¯
Maybe the next after the upcoming one?
Hi,
Thanks for reporting.
Will get back to you on this.
Hope this gets addressed soon
Yes please, I would be nice if this is addressed before scheduled next FOTA, i.e. one in November. Humble request.
@ARP_ASUS @Gustav_ASUS any update regarding this?
Yeah @ARP_ASUS , it would be great, at least was team able to identify/replicate the issue?
Does anyone of you have a Tencent device? Forget about what I said earlier about service. We need to investigate first.
i have a strix rog2 global (Italian) and I get l3 using the latest unlock tool
Nah me & @shreyashshah16 both have the Indian variant, I know a few who have the global variant that also lost widevine keys after unlocking, so I don't think its just the Indian variant that's affected.
@Gustav_ASUS @Anders @ARP_ASUS @Anders_ASUS It does not make sense... TRUE... I have the Rog2 and two Rog3's. Both the Rog3s retain L1 after unlock... And the Rog2 does not retain the same this shud not be the case... It may be controller by Qualcomm and you controll a phone with Qualcomm so do something about it as older device like zf5 and zf6 also retain it with those SOC's.. You also mentioned somewhere that we need to go to the service centre to get the drm keys updated on the phone... But I think we all have come to an agreement that service centres just create more issues for users than fix them... And im not even sure if they know what a drm key is as we have had users who went to the service centre and they were clueless... So the bottom line is, will there be a fix implemented on the Rog2?
I removed/edited my comment about the service center. It was wrong. This behaviour never existed on ROG 2 but I'm still checking internally.
how to check widevine support for Rog2
Use DRM info app from playstore
Are there any news to share?
Didn't exist on other devices either but still they got it few months back, care to explain that?
Users just want some basic things from you guys
Not implemented in Rog 2, on other devices it works? Yes and why? Because the underlying Android 10 source of other devices is newer which Google updated and it supports full gesture on third party launchers, Rog 2 runs on the source from 2019 which is older than that running on the Rog 3. Google fixed it on their Pixels long ago and even other OEMs have updated their sources to add the support, so what's your damn excuse now?Not implemented as of todayThis should be easy for you guys with the team that you have in place.Not on Rog 2, other devices? Yes L1 is retained.The only problem I can see is the software team that's not capable or is biased when it comes to which device gets the best software.
Usual excuses from Moderators here
At this point it's just hopeless to expect anything when we can clearly see its just the software team incapable of doing anything.
@Anders_ASUS please revert !