Widewine L1 support is not retained after using bootloader unlock tool

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09-25-2020 10:20 AM
Model Name: Rog 2, 8gb 128gb Indian unit (WW)
Firmware Version: 2009.47
Rooted or not: not
Frequency of Occurrence: everytime
APP Name & APP Version (If your issue relates to the app): official unlock tool
After using latest bootloader unlock tool, widewine L1 support is not retained, and it is downgraded to L3. Resulting users are unable to stream HD content via ott apps like Netflix and Amazon prime video.
The same is not the case with other asus devices, Both asus Zenfone 5z and 6z are able to retain Widewine L1 after bootloader unlock using official tool.
Now even Rog 3 is retaining the L1, also this should not be hardware dependency. Many of the Rog 2 users are now at the end of their 1 year warranty period and are looking forward to unlock the bootloader, but this basic issue is deal breaker. so please patch this anomaly as soon as possible.

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10-04-2020 09:39 PM
FiREPLAYYeah @ARP_ASUS , it would be great, at least was team able to identify/replicate the issue?https://zentalk.asus.com/en/discussion/comment/119482#Comment_119482
@ARP_ASUS @Gustav_ASUS any update regarding this?
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10-06-2020 12:19 AM
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10-06-2020 01:05 AM
Anders_ASUSi have a strix rog2 global (Italian) and I get l3 using the latest unlock toolDoes anyone of you have a Tencent device? This is not supposed to happen on an indian device. If this has happened to a non Tencent device, then you can visit a service center and ask them to upload a widevine key to your device.
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10-06-2020 01:08 AM
Anders_ASUSNah me & @shreyashshah16 both have the Indian variant, I know a few who have the global variant that also lost widevine keys after unlocking, so I don't think its just the Indian variant that's affected.Does anyone of you have a Tencent device? This is not supposed to happen on an indian device. If this has happened to a non Tencent device, then you can visit a service center and ask them to upload a widevine key to your device.
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10-06-2020 02:28 AM
